Frequently Asked Questions
Questions about:
PRODUCTS ORDERS MY ACCOUNT WORKSHOPS SERVICE
PRODUCTS
Are there any instructions for the use of Paverpol and Paverpol related products?
Sure! On the website, under the heading DISCOVER PAVERPOL, you will find all kinds of useful information about the use of Paverpol and the Paverpol related products.
ORDERS
How can I order?
You can easily order via the webshop. Add all desired products to your shopping cart. Do you have an account? Then log in. But you can also go through the checkout without an account. You will immediately receive a confirmation of your order by email. We will then get to work on delivering your products to you as quickly as possible.
Can I pick up my order?
Yes that is possible. Please contact us in advance to make an appointment. That way you are sure that we are present.
Can I have my order delivered to a different address?
Certainly! When ordering, specify a different address for delivery. We will then ensure that the products are delivered to the desired address.
I have ordered a working method, but have not yet received it. What went wrong?
We send the working method to your email address, normally within 24 hours. Sometimes it ends up in the spam box. Is it not in there either? Then please get in touch.
I want to order a working method, but I cannot select my country. How can I order?
If you would like to receive one of our working methods, we can send them to you via email. Therefore send us an email stating which working method you would like to receive and we shall get in touch with you.
I have a Gift Voucher, but where can I enter the discount code?
On the Shopping Cart page (before you go to 'Checkout'), you will see a box with the text Discount code. There you can enter the code that is on your gift voucher. The amount of the gift voucher will now be deducted from the ordered products. Please note: you can only use the discount code once, so make sure you use the full credit with your order.
How can I pay?
In the webshop you can pay safely via iDeal, credit card, Apple Pay, Bancontact or PayPal. If you come to pick up your products, you can also pay with a debit card.
My order was damaged during transport. Now what?
Although we do our utmost to deliver your order undamaged, it is still possible that something went wrong along the way. Of course we will do our best to solve the problem as quickly as possible.
Send an email to sales@paverpol.com with a clear description of the damaged order:
- Please state the order number
- Describe as clearly as possible what was broken during shipping
- Email us photos of the damaged products
- Also email photos of the damaged box in which the products were shipped
After receiving this information, we will look for a good solution together!
MY ACCOUNT
I forgot my password. How can I reset it?
You can enter your email address known to us via the Forgotten password page. You will then receive an email with a link to reset your password.
Do I have to create an account?
No that is not necessary. You can also order and pay without an account. With an account however, you can order faster and you have an overview of your previous orders. Very handy if you order from us more often!
I cannot log in (anymore). Why not?
Maybe you have a business account? Then go to business.paverpol.com.
WORKSHOPS
Can I follow a workshop at Paverpol International?
Sure! View the current range of workshops.
Is it possible to book a private workshop?
It certainly is. You can follow a private workshop with us from min. 4 to max. 8 people. Together we choose a date, time and the statue you want to make. Would you like a lunch with it? No problem. Feel free to get in touch. We are happy to tell you more.
SERVICE
I want to return an item. How does that work?
It can sometimes happen that you want to return an order. Perhaps because you do not like the product, or maybe there is another reason why you would not want the order. Whatever the reason, you have the right to cancel your order up to 14 days after receipt without giving any reason.
After cancellation, you have another 14 days to return your product. You will then receive the full order amount including shipping costs. Only the costs for returning from your delivery address to our location are at your own expense.
More info on the page Warranty and Returns or get in touch with our customer service.
I have a complaint, where can I report this?
We of course do everything to prevent complaints. But if it should happen that you are not satisfied, let us know! Get in touch with our customer service
Mail us
App us
Phone us
